Refund, Return & Cancellation Policy
SF Bay Area Peptides LLC
Effective: October 5, 2026 | sfbayareapeptides.com
This policy explains when you can cancel an order, what we do when an order arrives damaged, incorrect, incomplete or not at all, and how refunds are issued. It forms part of our Terms & Conditions and is presented for your acceptance at checkout before you place an order.
1. Summary
- Cancel before dispatch: full refund, including delivery charges.
- Damaged, incorrect or missing items: tell us within 48 hours of delivery for a replacement or a full refund.
- Product does not match the lab report for its lot: tell us within 30 days of delivery for a replacement or a full refund.
- Lost in transit: replacement or full refund once the carrier confirms the loss. We file the carrier claim; you do not have to.
- Change of mind or ordered in error: no returns once an order has been dispatched (see Section 4).
- Refunds go back to your original payment method and are issued within 3 business days of approval.
- We reply to every request within one business day.
2. Cancelling an Order
2.1 Before dispatch. You may cancel any order at any time before it is dispatched and receive a full refund of everything you paid, including delivery charges. Email support@sfbayareapeptides.com or call (415) 236-2301 with your order number. Same-day courier orders are usually dispatched the afternoon they are confirmed, and FedEx orders the same business day when payment is matched before 12:00 p.m. Pacific, so please contact us as soon as possible.
2.2 Unpaid Venmo orders. A Venmo order is not charged until you send payment. Orders for which we do not receive payment are cancelled.
2.3 Card orders. Card payments are approved at checkout. If you cancel a card order before dispatch, the full amount is refunded to the card you paid with.
2.4 After dispatch. Once an order has been dispatched it can no longer be cancelled. If a FedEx shipment is refused, or cannot be delivered because the address you provided was incorrect or incomplete, and the package is returned to us, we refund the product price once the unopened package is back in our possession; the original delivery charge is not refundable. If a same-day courier delivery cannot be completed because no one was available to receive it, or because the address or contact details you provided were incorrect, we will contact you to arrange redelivery, and the courier fee for the second delivery is charged to you.
2.5 Orders we cancel. We may cancel an order, for example if an item is out of stock, a price or listing error has occurred, we cannot confirm the order details, or we believe the products may be used other than as permitted by our Terms & Conditions. If we cancel an order, we refund the full amount paid.
2.6 Delays. If we cannot dispatch your order within the time stated at checkout or in our Shipping & Delivery Policy, we will tell you, give you a new expected dispatch date, and let you choose either to wait or to cancel for a full refund.
3. Problems With Your Order
3.1 Damaged, incorrect, missing or short items. Please inspect your order when it arrives. If a container is broken or its seal is compromised, the wrong product or quantity was sent, or an item is missing, notify us within 48 hours of delivery. Include your order number, a short description of the problem, and photos of the outer package, the shipping label and the affected product(s) showing the product label and lot number. We will send a replacement or issue a full refund, whichever you prefer, including any delivery charge for the affected items. Problems reported after 48 hours are reviewed case by case and we cannot guarantee a remedy.
3.2 Product does not match its lab report. If you believe a product does not conform to the identity, purity or quantity stated in the lab report for its lot, notify us within 30 days of delivery with your order number, the lot number, a description of the issue and any supporting analytical data. We may ask you to return the unused material, at our expense, for evaluation. If the product is confirmed not to conform to the report for its lot, we will replace it or refund it in full. This remedy covers conformity with the lab report; it does not cover experimental outcomes, storage or handling after delivery, or use other than as permitted by our Terms & Conditions.
3.3 Lost shipments. If your FedEx tracking has stopped updating, or a same-day courier delivery was not completed, contact us with your order number. For FedEx shipments we open a trace and, where needed, a claim with the carrier on your behalf; you do not need to contact FedEx yourself. Once the carrier confirms the package as lost, we will reship the order or issue a full refund, whichever you prefer. We cannot replace or refund a shipment before the carrier has confirmed the loss, because packages that stall in transit are often delivered late. If tracking shows an order as delivered but you cannot find it, notify us within 48 hours of the delivery scan; we will open an investigation with the carrier and work with you on a resolution.
3.4 Our cost. When a problem results from our error or the carrier’s, we pay for any return shipping and refund the original delivery charge for the affected items.
4. Returns We Cannot Accept
Research materials depend on controlled storage and handling. Once an order has left our control we cannot verify how it has been stored, and we do not resell returned material. For that reason we do not accept returns of, or issue refunds for:
- dispatched orders returned for change of mind, or orders placed in error;
- containers that have been opened or whose seal has been broken, except as described in Section 3;
- products that have not been stored according to their label after delivery;
- orders that could not be delivered because no one was available to receive them, or because the address or contact details you provided were incorrect, except as described in Section 2.4; or
- problems reported after the time limits in Section 3, except as described in Section 3.1.
Nothing in this section limits any right you have under applicable law.
5. How to Request a Cancellation, Return or Refund
- Email support@sfbayareapeptides.com or call (415) 236-2301 with your order number and a description of the issue, plus photos for a Section 3.1 claim.
- We respond within one business day.
- If a return is needed, we email you a Return Authorization (RA) number and a prepaid return label. Please do not send products back without an RA number.
- Once your request is approved, your refund or replacement is processed as described in Section 6.
6. How Refunds Are Issued
6.1 Method. Refunds are issued to the original payment method: card refunds to the card you paid with, Venmo refunds to the same Venmo account you paid from. We cannot send a refund to a different card or account.
6.2 Timing. We issue approved refunds within 3 business days of approval, and refunds for cancellations made before dispatch within 3 business days of your request. Your bank or payment app may take a further 5 to 10 business days to show the credit.
6.3 Amount. Refunds are for the amount you actually paid, after any discount or promotional code. Delivery charges are refunded when an order is cancelled before dispatch or when the problem resulted from our error or the carrier’s.
6.4 Partial orders. If only part of an order is affected, we refund or replace only the affected items.
7. Questions and Disputes
If anything is wrong with your order, please contact us first. We resolve most issues within one business day, and contacting us is the fastest way to a refund or replacement. Nothing in this policy limits any right you may have with your payment provider.
8. Changes to This Policy
We may update this policy from time to time. The version in effect when you place your order applies to that order.
9. Contact
SF Bay Area Peptides LLC
28 Geary St, Ste 650-1977
San Francisco, CA 94108
Email: support@sfbayareapeptides.com
Phone: (415) 236-2301
Business hours: Monday–Friday, 9 a.m.–9 p.m. Pacific. We reply within one business day.