Frequently Asked Questions

A: No. There is no card form anywhere in our checkout. You pay from your existing Cash App, PayPal, Venmo or Zelle balance or linked funding source, the same way you would send money to a friend.

A: No. We do not ask for identification and there is no verification step on our side. Anything your own payment app asks of you is between you and that app.

A: It is the name of the checkout option that lets you pay using a mobile payment app. Selecting it simply asks which app you want to use — Cash App, PayPal.me, Venmo or Zelle.

A: Yes. PayPal.me is one of the four apps offered at checkout.

A: No, and we never see them. The payment happens entirely inside your own app. Our website never receives card numbers or bank account details, because none are entered here.

A: Your payment happens inside your own app, so our site is not notified automatically. Confirming on the thank-you page tells us to go and match your payment against our account. If your app gave you a transaction ID or reference, paste it in — it makes matching instant.

A: We check your payment against our account, which is usually quick during business hours. Orders verified before 12:00 p.m. Pacific on a business day are dispatched the same afternoon — same-day courier across the Bay Area, FedEx 2Day nationwide.

A: Whatever your payment app normally shows for a transfer. There is no separate card descriptor, because no card is charged by us.

A: These are direct transfers, so there is no card chargeback process. If something goes wrong with your order we refund you directly, through the same app you paid with, under our standard refund policy. Contact us and we will take care of it.

A: Pending payment means we haven’t received payment confirmation yet. If you haven’t paid, complete the payment step — you have 60 minutes from placing the order before it cancels automatically.

If you have paid and it still shows Pending payment after about 15 minutes, email support@sfbayareapeptides.com with your order number straight away. Don’t wait it out — unpaid orders auto-cancel at the 60-minute mark and we’d rather catch it first. Please don’t attempt a second payment; duplicates are much harder to reconcile than one stalled attempt.

A: Yes, while it’s still Pending payment, meaning payment hasn’t been confirmed. Email support@sfbayareapeptides.com with your order number and we’ll cancel it, no questions asked — or simply leave it and it will cancel itself after 60 minutes. Once payment confirms and it moves to Processing, it enters fulfillment and our all-sales-final policy applies.

A: No. Despite the name some checkout systems use, our courier option is app-based — CashApp, Venmo, PayPal or Zelle only. Please don’t have cash ready expecting the courier to take it. Institutional and university purchasers with procurement requirements that can’t accommodate card or app payment should email support@sfbayareapeptides.com and we’ll work with you directly.