Contact Us

What can we help with?

Most messages we receive fall into four categories, and all four get a reply within one business day:

• Product documentation — questions about lot testing, analytical method, or what accompanies a specific compound.
• Delivery and coverage — whether we reach your city, what the courier rate is, and what time you need to order by.
• Order status — where an order is, or a correction before the 2 p.m. cutoff.
• Ordering and payment — accepted methods, invoicing, and anything unclear at checkout.

What we cannot advise on

Everything we supply is sold for laboratory research use only — not for human or animal consumption, not for diagnostic or therapeutic use, and not for any in-vivo application. That means we cannot provide dosing guidance, preparation volumes, reconstitution protocols, or any suggestion of an effect in a person. Those decisions belong to the qualified researcher and sit outside what we publish or discuss. Asking will not offend us; we will simply tell you the same thing.

When will you get a reply?

We answer email during standard Pacific business hours, Monday through Friday. Messages that arrive before 2:00 p.m. Pacific are almost always answered the same day, which matters if you are trying to place or amend an order ahead of the same-day delivery cutoff. Weekend and holiday messages are answered the next business day.

If your question is time-sensitive and relates to an order going out today, telephone is faster than email.

What is the same-day delivery cutoff?

2:00 p.m. Pacific, Monday through Friday. Orders placed before it are delivered the same business day by local courier across the Bay Area; orders after it go out the next business day.

Courier rates depend on the city — $19.95 in San Francisco, $24.95 in Oakland and Hayward, $49.95 in San Jose and Sunnyvale, and $74.95 in Fremont and Santa Clara. The delivery areas page lists the full Bay Area footprint, and Los Angeles and everywhere else nationwide ships by FedEx 2Day at a flat $19.99.

Where are you located?

SF Bay Area Peptides, 28 Geary St, Ste 650-1977, San Francisco, CA 94108. Telephone (415) 236-2301, email support@sfbayareapeptides.com. We are a delivery and shipping operation rather than a walk-in counter, so contact us before the 2 p.m. cutoff if you need to arrange a specific hand-off.

Contact FAQ

Do I need an account to ask a question? No. Use the form above, email, or telephone.

Can you confirm what testing a specific lot had? Yes. Give us the lot number and we will tell you what testing that lot has had. Our guide to reading a certificate of analysis covers how to interpret a report.

Can I change an order after placing it? Before the 2 p.m. cutoff, usually yes. After it, the order is already with the courier.

Who can order? Purchasers aged 21 or older who accept the research-use-only terms.

Do you supply outside the Bay Area? Yes — nationwide by FedEx 2Day. Browse the catalog to see current pricing.