Frequently Asked Questions

A: No. You can pay by credit or debit card, or by Venmo. If you choose Venmo, you pay from your existing Venmo balance or linked funding source, the same way you would send money to a friend.

A: We may. We may ask to see a government-issued photo ID to confirm you are 21 or older — for example, at hand-off on a courier delivery or before shipping a first order. Anything your own payment app asks of you is between you and that app.

A: We do not store full card numbers. Card details are entered into secure fields provided by our payment processor and go directly to the processor; we receive only a payment confirmation, a transaction reference, and the card brand and last four digits. Venmo payments happen entirely inside the Venmo app.

A: This step applies to Venmo only; card payments are confirmed automatically. A Venmo payment happens inside your own app, so our site is not notified automatically. Confirming on the thank-you page tells us to go and match your payment against our account. If Venmo gave you a transaction ID or reference, paste it in — it makes matching instant.

A: Card orders are confirmed instantly at checkout. Venmo payments are checked against our account, which is usually quick during business hours. Orders confirmed before 2:00 p.m. Pacific on a business day are dispatched the same afternoon — same-day courier across the Bay Area, FedEx 2Day nationwide.

A: Card payments appear as a charge from SF Bay Area Peptides; the exact descriptor depends on your card issuer. If you do not recognize a charge, please contact us before disputing it. Venmo payments show as a normal Venmo transfer.

A: If something goes wrong with your order we refund you directly — card refunds to the card you paid with, Venmo refunds through Venmo — under our Refund, Return & Cancellation Policy. Contact us first and we will take care of it; we resolve issues faster than a card dispute does.

A: On hold applies to Venmo orders: it means we have your order and are matching your Venmo payment. Card orders go straight to Processing. If you have not paid yet, send the payment and tap I’ve sent my payment on your order confirmation page. If you have already paid and the order stays On hold longer than you would expect, email support@sfbayareapeptides.com with your order number and the Venmo transaction ID. Please don’t send a second payment. Step-by-step instructions are on our Payment Instructions page.

A: Yes. You can cancel any order for a full refund at any time before it is dispatched — email support@sfbayareapeptides.com or call (415) 236-2301 with your order number. Once an order has been dispatched it can no longer be cancelled; see our Refund, Return & Cancellation Policy for details.

A: We don’t accept physical cash, ACH or checks. Online orders are paid at checkout by credit or debit card (Visa, Mastercard or American Express) or by Venmo. All orders, including Bay Area courier deliveries, are paid at checkout; the courier does not take payment at the door. Institutional and university purchasers with procurement requirements that can’t accommodate app payment should email support@sfbayareapeptides.com and we’ll work with you directly.